Question 1

Do customers need to download an app?

Accepted Answer

No. Customers open your booking link in their browser, pick a service, a team member and a time, and book.

Question 2

Does Adorna support Arabic?

Accepted Answer

Yes. The dashboard, the booking page, messages and receipts work in Arabic and English. Each customer picks their language.

Question 3

What will I see in the demo?

Accepted Answer

A short call in Arabic or English. We go through the calendar, online booking and checkout using services like yours, then answer your questions.

Question 4

How much does Adorna cost?

Accepted Answer

Contact us for pricing. It depends on your team size and number of branches, and we go through it with you in the demo.

Question 5

What is included?

Accepted Answer

Every account has the calendar, online booking, deposits, checkout, packages, memberships, gift cards, promotions, loyalty, consultation forms, reviews, reports and team roles. WhatsApp and SMS messages and retail products are add-ons.

Question 6

Can I move from my current system?

Accepted Answer

You can import your customer list from a CSV file. For anything else, tell us which system you use now and we'll go through the options in the demo.

Question 7

Can I export my data?

Accepted Answer

Yes. From Reports you can download appointments, customers, sales, payments, and gift card and package movements as CSV files.

Question 8

Can I manage more than one branch?

Accepted Answer

Yes. Each branch keeps its own working hours and team, and reports show one branch or all of them together.

Question 9

Can I serve customers without an appointment?

Accepted Answer

Yes. Open a ticket for the walk-in, add the services and take payment at the desk.

Question 10

How do deposits work?

Accepted Answer

You set the deposit as a fixed amount or a percentage of the visit. Customers pay it online when they book, and it comes off the bill at checkout.

Question 11

Which payment methods can I take?

Accepted Answer

Online, customers pay through the payment gateway linked to your account, with the methods it offers, such as KNET. At the desk you record cash, card machine or other payments.

Question 12

Can I use it on my phone?

Accepted Answer

Yes. Adorna runs in the browser on a phone, tablet or computer, with nothing to install. Each team member can see their own schedule on their phone.

Question 13

How do appointment reminders work?

Accepted Answer

Booking confirmations and reminders go out by email on their own. WhatsApp and SMS messages are add-ons we can go through in the demo.

Question 14

Can I control what staff can see?

Accepted Answer

Yes. Roles decide who can see prices, reports and settings, and each person signs in with their own account.

Question 15

How do I contact support?

Accepted Answer

Email us or use the contact page. We answer in Arabic or English.

Frequently asked questions.

Getting started

Bookings and customers

Pricing and payments

Team and support

Have another question?